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Returns Policy

To save time we strongly advise that you measure your fur baby twice against our size chart to ensure that you order the correct size. Return shipping is at the consumers cost. Measure your fur babies against our sizing guide.  

We will not accept any returns or provide store credits for items that have been opened, tampered with, or not in their original condition. 

You have a maximum of 72 hours from the date you receive your order to notify us that you will be returning your product.

 

Sale items: 

If you chose to return an item which was purchased as part of a sale, please note that you will only be refunded the amount that you purchased the product for during the sale. Items must be returned as per the conditions outlined below.

Bundle Items: 

You will be required to return all 6 items that come as the bundle. 

Problem or fault with your item:

Please contact us via email at info@lilzoomi.com stating the following details: your name, invoice number and product.

If you wish to return your item in exchange for a store credit voucher, please contact us at info@lilzoomi.com and we will send you a return form. The return form must be complete and returned with your item. We will inspect the return product and inform you of the outcome based on the product inspection. 

A  store credit voucher will only be provided if the item/s are returned in all the following conditions: 
  • Hair-free;
  • Undamaged;
  • Unused;
  • Unwashed; and
  • Still in original packaging with tags attached. 

Shipping

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance as we will not be responsible for items which are not delivered to return to us. 

NOTE:
  • Our warranty does not cover normal wear and tear from use of the product. All claims will be invalid. 
  • All items must be returned packaged in a protected sealed parcel, together with a copy of the original proof of purchase (examples include original proof of purchase email) and return form. Return shipping is at your cost.
Contact us at info@lilzoomi.com if you have any queries about our Returns Policy.
 
PO BOX 444 Osborne Park WA 6917