We aim to process and ship all orders within 24-72 business hours of being placed.
Please note that in busy periods (such as sale or holiday periods) dispatch of orders may take longer than the above time frames and we appreciate your understanding of this.
Pre Order means that the item is not yet available for shipment.
Items purchased on pre-order may take between 6-8 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at email@example.com if you would like to arrange an alternative.
Lil Zoomi deliver to both Australia and World-wide.
We use Australia Post, Sendle and DHL eCommerce services to deliver your parcels as efficiently as possible.
We use Australia Post for domestic delivery (within Australia).
We use DHL for all international delivery (international).
PROCESSING YOUR ORDER
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
All orders delivered within Australia are automatically allocated a tracking number.
All local Australian orders are trackable through the Australia Post website and International orders through DHL. You'll receive an email from us when your item is shipped including your tracking number (please allow a few days for the tracking number to be emailed to you).
If your order has not arrived please contact our customer service for assistance of tracking at firstname.lastname@example.org.
We aim to dispatch orders within 48 hours or 2 business days.
Delivery time is approximately 5-14 days within Australia depending on your location (orders are sent from Perth so please allow extra time to arrive interstate, rural areas may take up to 14 days).
For international deliveries, we estimate a metropolitan delivery time of 7 - 14 business days (rural deliveries can take up to 30 business days). Please note that we cannot accept responsibility for delays due to third party delivery services and unforeseen circumstances such as customs, government stoppages and local postal delays.
ORDERS SENT TO AN AUSTRALIAN ADDRESS
$8.95 Flat Rate Shipping (Australia wide only) for orders Weighing less than 500g.
Orders Weighing over 500g and express postage rates are calculated at checkout.
ORDERS SENT INTERNATIONALLY - OUTSIDE OF AUSTRALIA
Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen.
All orders are shipped via DHL. We pack and send your order as quickly as we can.
Please note, Lil Zoomi is not responsible for any international customs fees that may occur.
Please note, Lil Zoomi is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.